DELIVERY INFORMATION
UK Orders
We offer FREE shipping on all orders using a secure courier.
Standard shipping takes between 5-7 working days, and endeavour to get all items dispatched same-day when ordered before 3pm to expedite delivery times.
If you require express shipping please do drop us an email on hello@tmwu.co.uk and we will do all we can to rush things through for you using an expedited service (additional costs may be incurred).
International Shipping
We'd be delighted to ship internationally - please email us at hello@tmwu.co.uk prior to placing your order so that we can confirm shipping costs in advance.
RETURNS INFO
How To Return
We're pretty sure that you'll be 100% happy with our products, however if you are not satisfied with your purchase, simply email us with your order number to let us know that you're sending it back within 14 days of the original purchase date and we'll send you all the details for your return. Please note that we do not currently offer free returns on our products.
We will then accept unworn and undamaged goods within 28 days days of the original purchase date and process them accordingly.
Please return items using a recorded mail service or make sure to ask for a proof of postage receipt from the post office, as we will not be responsible for any lost items.
Refund Process
Once we have confirmed receipt of your return, the refund will be processed onto your original payment method and will take 5–7 working days for any refunds to appear back in your account.
Exchanges
You can exchange unwanted, unworn and undamaged goods within 14 days of receipt. Please email our customer care team with details of your original order and the items you wish to exchange and we'll keep you updated with the progress hello@tmwu.co.uk
Faulty Items
Everything we sell is quality controlled and we personally check and photograph every item before it leaves us to ensure the highest quality. If you do however, have any complaints about the quality of an item, drop us an email along with a photograph to hello@tmwu.co.uk
PAYMENT INFO
All payments are currently accepted via PayPal and credit card. Bank transfers can be made - please contact us for details.